Privacy policy

Privacy Policy

This Privacy Policy ("Policy") explains how Litthreads LLP, operating under the brand name Feetishh ("Company", "we", "our", or "us"), collects, uses, shares, and protects personal information of users ("you", "your", "Customer") who access, browse, interact with, or make purchases on the website www.feetishh.com ("Website"). This Policy complies with applicable Indian laws including the Information Technology Act, 2000, the SPDI Rules, and the Consumer Protection (E-Commerce) Rules, 2020.

By accessing or using the Website, you agree to be bound by the terms of this Privacy Policy. If you do not agree, please do not use or access the Website.

1. Collection of Personal Information: We collect the following types of personal information:

a. Information you provide directly:

• Name, email address, mobile number

• Billing and shipping addresses

• Account credentials (if you create an account)

• Communication content submitted through forms or support channels

b. Information collected automatically:

• IP address, browser type, and OS

• Access dates and times

• Usage data (pages viewed, session duration, etc.)

• Device information

• Cookies and similar tracking data

c. Information from third parties:

• Payment gateway confirmations (no sensitive card data stored)

• Courier/logistics updates

• Analytics partners (e.g., Shopify analytics)

We may also collect anonymized or aggregated data that does not identify you.

2. Legal Basis for Processing: Your data is collected and processed based on:

• Performance of a contract (order fulfillment)

• Compliance with legal obligations

• Legitimate interests (fraud prevention, analytics)

• Your consent (e.g., promotional communication)

3. Use of Your Information: Your information may be used to:

• Process and ship orders

• Communicate order status or respond to queries

• Provide customer support

• Send transactional and promotional messages (with consent)

• Improve Website performance and services

• Prevent fraud and comply with legal obligations

4. Sharing and Disclosure of Information: We do not sell or rent your personal data. We may share it with:

• Shopify Inc. (store platform provider)

• Payment gateway providers

• Courier and logistics partners

• Email and SMS communication services

• Legal or government authorities (if required by law)

All partners are bound by confidentiality obligations.

5. Children’s Privacy: Our Website is intended for individuals aged 18 and above. If you are under 18, please use the Website only with supervision of a parent or guardian. We do not knowingly collect data from minors.

6. Cookies and Tracking: We use cookies to:

• Enable session continuity

• Improve user experience

• Track usage trends and analytics

You can control cookies via your browser. Disabling cookies may impact certain Website features.

7. Data Retention: We retain your personal data for as long as necessary to:

• Fulfill your order

• Meet tax, legal or regulatory requirements

• Resolve disputes and enforce agreements

8. Your Rights: You have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent (e.g., marketing opt-out)

• Lodge a grievance about misuse of data

You can email support@feetishh.com for any such requests.

9. Security of Information: We implement reasonable physical, technical, and administrative measures to protect your data. However, no method is fully secure, and we disclaim liability for breaches beyond our control.

10. Third Party Links: Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before using those services.

11. Grievance Redressal: If you have questions or complaints, contact:

Litthreads LLP
Email: support@feetishh.com